Terms of service

Terms and Conditions

1. Scope

1.1. These General Terms and Conditions (GTC) in the version valid at the time of the order shall apply exclusively to the business relationship between Good Feeling Products (hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Customer”).

Good Feeling Products Ltd.
Mariah Offices Level 01
Trip il-Kappar, Mosta
Malta
V.A.T: MT-27734110

1.2. You can reach our customer service for questions, complaints and claims on working days from 9:00 a.m. to 5:00 p.m. via our contact page or by email at info@gfp-int.com

1.3. A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity (§ 13 German Civil Code).

1.4. Deviating conditions of the Customer shall not be recognized unless the Seller expressly agrees to their validity.

1. Offers and Service Descriptions

2.1. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Service descriptions in catalogs and on the Seller’s websites do not constitute assurances or guarantees.

2.2. All offers are valid “while stocks last,” unless otherwise stated for the respective products. Errors excepted.

2.3. The Seller is not responsible for representations, descriptions or evaluations of the products by third parties on social networks or other distribution channels. Except in advertising representations where the Seller is expressly named as the author, the Seller has no influence over statements and representations concerning the products. Donations, sponsorships or other cooperations between the Seller and third parties are in no way associated with an obligation to advertise the Seller’s products.

1. Ordering Process and Conclusion of Contract

3.1. The Customer may select products from the Seller’s assortment without obligation and collect them in a so-called shopping cart via the [Add to Cart] button. The ordering process within the shopping cart can then be completed via the [Proceed to Checkout] button.

3.2. By clicking the [Buy] button, the Customer submits a binding offer to purchase the goods contained in the shopping cart. Before submitting the order, the Customer may review and modify the data at any time. Mandatory fields are marked with an asterisk (*).

3.3. The Seller shall then send the Customer an automatic confirmation of receipt by email, in which the Customer’s order is listed again and which the Customer can print using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the Customer’s order has been received by the Seller and does not constitute acceptance of the offer. The purchase contract is only concluded when the Seller ships, hands over, or confirms shipment of the ordered goods to the Customer within 3 days by means of a second email, an explicit order confirmation or the sending of the invoice.

3.4. If the Seller enables payment in advance, the contract is concluded upon provision of the bank details and payment request. If payment is not received by the Seller within 10 calendar days after dispatch of the order confirmation despite the due date, the Seller shall withdraw from the contract with the consequence that the order becomes invalid and the Seller is under no obligation to deliver. In this case, the order is concluded without further consequences for either party. The reservation of goods for advance payments is therefore made for a maximum of 10 calendar days.

1. Commercial Resale

The commercial resale of the ordered products is generally not permitted and requires the express consent of the Seller.

1. Prices and Shipping Costs

5.1. All prices stated on the Seller’s website include the applicable statutory VAT.

5.2. In addition to the stated prices, the Seller charges shipping costs for delivery. The shipping costs are clearly communicated to the Buyer on a separate information page and during the ordering process.

1. Delivery, Product Availability

6.1. If advance payment has been agreed upon, delivery shall take place after receipt of the invoice amount.

6.2. If not all ordered products are in stock, the Seller is entitled to partial deliveries at its own expense, insofar as this is reasonable for the Customer.

6.3. If delivery of the goods fails due to the fault of the Buyer despite three delivery attempts, the Seller may withdraw from the contract. Any payments already made shall be refunded to the Customer immediately.

6.4. If the ordered product is unavailable because the Seller is not supplied with this product by its supplier through no fault of its own, the Seller may withdraw from the contract. In this case, the Seller shall inform the Customer immediately and, if applicable, propose the delivery of a comparable product. If no comparable product is available or if the Customer does not wish to receive a comparable product, the Seller shall immediately refund any payments already made.

6.5. Customers will be informed about delivery times and delivery restrictions (e.g. restrictions for deliveries to certain countries) on a separate information page or within the respective product description.

1. Payment Terms

7.1. The Customer may choose from the available payment methods during and before completion of the ordering process. The Customer will be informed about the available payment methods on a separate information page.

7.2. If payment by invoice is possible, payment must be made within 30 days after receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

7.3. If third-party providers are commissioned with payment processing, e.g. PayPal or Stripe, their General Terms and Conditions shall apply.

7.4. If the due date for payment is determined according to the calendar, the Customer shall already be in default by missing the deadline. In this case, the Customer shall pay the statutory default interest.

7.5. The Customer’s obligation to pay default interest does not exclude the Seller from asserting further damages caused by default.

7.6. The Customer shall only have a right of set-off if their counterclaims have been legally established or recognized by the Seller. The Customer may only exercise a right of retention if the claims arise from the same contractual relationship.

1. Retention of Title

The goods remain the property of the Seller until full payment has been made.

1. Warranty and Guarantee

9.1. Warranty shall be governed by statutory provisions.

9.2. A guarantee for goods delivered by the Seller shall only exist if expressly granted. The Customer will be informed about the guarantee conditions before initiating the ordering process.

1. Liability

10.1. With regard to the Seller’s liability for damages, the following exclusions and limitations of liability shall apply, without prejudice to the other statutory requirements for claims.

10.2. The Seller shall be fully liable if the cause of the damage is based on intent or gross negligence.

10.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations whose breach jeopardizes the achievement of the purpose of the contract, or for the breach of obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the Customer regularly relies. In this case, however, the Seller shall only be liable for foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

10.4. The above limitations of liability shall not apply in cases of injury to life, body or health, for defects after assumption of a guarantee for the quality of the product, or in cases of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

10.5. Insofar as the Seller’s liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

1. Storage of Contract Text

11.1. The Customer may print the contract text before submitting the order to the Seller by using the print function of their browser in the final step of the order process.

11.2. The Seller shall also send the Customer an order confirmation containing all order data to the email address provided by the Customer. If you have registered in our shop, you may view your orders in your profile area. Furthermore, we store the contract text but do not make it accessible on the Internet.

1. Data Protection

12.1. The Seller processes the Customer’s personal data for specific purposes and in accordance with the statutory provisions.

12.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment data) shall be used by the Seller for the fulfillment and processing of the contract. This data shall be treated confidentially and shall not be disclosed to third parties who are not involved in the ordering, delivery and payment process.

12.3. Upon request, the Customer has the right to receive free information about the personal data stored about them by the Seller. In addition, the Customer has the right to correction of incorrect data, blocking and deletion of their personal data, provided that there is no statutory retention obligation.

12.4. Further information regarding the type, scope, location and purpose of the collection, processing and use of the necessary personal data by the Seller can be found in the Privacy Policy.

1. Jurisdiction, Applicable Law, Contract Language

13.1. Place of jurisdiction and place of performance is the registered office of the Seller if the Customer is a merchant, a legal entity under public law or a special fund under public law.

13.2. The contract language is German.

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform Good Feeling Products Ltd., Mariah Offices Level 01, Trip il-Kappar, Mosta, Malta, Email: info@gfp-int.com, by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. To comply with the withdrawal period, it is sufficient that you send the notification concerning the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to Good Feeling Products Group immediately and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the period of 14 days has expired. You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods which is not necessary for checking the condition, properties and functioning of the goods.